FAQs

Last Updated: August 2026

Before You Order

Q: What does Leather Jackets London sell?
A: A curated range of leather jackets, updated regularly.

Q: Do product pages include full details?
A: Yes, description is available on each product page. If anything isn’t clear, feel free to reach out to our support team.

Q: Will the item look exactly like the photos?
A: Very close, though screen settings can cause slight colour differences.

Orders & Shipping

Q: Where do you deliver?
A: UK only, for now.

Q: What’s the shipping cost?
A: A flat £11.38 on every order.

Q: How long does delivery take?
A: 2 to 3 days processing, then 2 to 4 days transit. Most orders arrive within 4 to 7 working days.

Q: Is there an order cut off time?
A: Yes, 12:00 PM UK time on working days.

Q: Can I track my order?
A: Yes, on our Track Your Order page once it ships.

Q: Can I change or cancel my order?
A: Yes, if it hasn’t entered fulfillment yet.

Returns & Refunds

Q: Can I return an item?
A: Yes, within 30 days, if it meets our Return Policy conditions.

Q: Are sale items returnable?
A: No, sale items are final sale unless faulty, damaged, or incorrect.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping in all cases. Returns can only be made by mail.

Q: How long do refunds take?
A: 10 business days after we receive and inspect the return.

Payments & Support

Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.

Q: Do I need an account to order?
A: No, guest checkout is available.

Q: How do I contact you?
A: Email support@leatherjacketslondon.store or visit our Contact Us page.

Contact Information

Business Name: Leather Jackets London
Business Email: support@leatherjacketslondon.store
Business Phone: +44 20 5876 3763
Business Address: 17 Pulborough Way, Cranford, Hounslow TW4 6DE, United Kingdo
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Time Zone: GMT+00:00 (London)
Live Chat: Available 24/7